Guarantee
The 60-Day Guarantee and Its One Condition
The official order page states it plainly: contact within the first 60 days of purchase, send back all bottles, even empty ones, and the purchase is refunded. Refunds are handled by the seller. This website has no access to any order and cannot process, look up or amend one.
That condition is ordinary in this category and it is also the most common reason a claim fails, because the bottles are usually gone by week three. If there is any chance you will claim, keep every container — including the sealed ones from a larger bundle — for at least 61 days, and confirm the return address in writing before posting anything.
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The page does not state who pays return shipping. Ask in your first email rather than assuming, and use a tracked service — a refund conditional on receipt is a refund conditional on proving receipt. Terms are the seller's and can change without notice to us.