Jelly Force Official Website › Refund Policy
Refund PolicyJelly Force Refund Policy: The Window, The Address And The Timings
60 days from the date of purchase, on every tier, including opened bottles.
A refund is started by telephone on +1 (302) 200-3480 with the order ID, then the bottles are posted to 345 Hudson Street, Floor 16, New York, NY 10014, USA with tracking. Return postage is the buyer's cost.
Written as plainly as the terms allow, because a policy nobody can follow is a policy that does not exist.
The Jelly Force refund terms in full
| Term | What it means |
|---|---|
| Window | 60 days, counted from the date of purchase. Purchase precedes dispatch, so this is the shorter and more conservative of the two ways it could be counted, and it is the one this desk holds itself to |
| Eligible orders | Orders placed through the official checkout this website hands off to. An order placed elsewhere is not one this desk can see or act on |
| Condition of the bottles | Open, part used or untouched. All three are covered and nobody measures what is left |
| How it is started | By telephone, on +1 (302) 200-3480, with the order ID from the confirmation email |
| Return address | 345 Hudson Street, Floor 16, New York, NY 10014, USA. Enclose full name, email address and order ID |
| Return postage | The buyer's cost. A tracked service is strongly advised: a parcel that cannot be traced cannot be credited |
| Credit timing | Three to five business days for the seller to credit once the return lands |
| Card timing | A further five to ten days for the card issuer to display it. That half is the bank rather than the seller |
| Refund amount | The amount charged at the checkout for the returned order |
| What is not refunded | Return postage, and any import duty or customs charge levied on delivery |
Starting a Jelly Force refund, step by step
Ring the order desk inside the window
+1 (302) 200-3480, with the order ID. This is the step that registers the refund. A parcel posted without it is a parcel nobody is expecting, and that is the commonest way a refund stalls.
Post the bottles with tracking
To 345 Hudson Street, Floor 16, New York, NY 10014, USA. Put your full name, email address and order ID on a sheet inside the box. Keep the tracking number until the credit appears.
Wait out the two timings
Three to five business days for the credit once the return lands, then five to ten for a card issuer to display it. If nothing has appeared after that, ring the order desk with the tracking number.
What the Jelly Force refund policy does not cover
Four things, stated so nobody discovers them at the wrong moment.
An order placed through a marketplace, an auction listing or any reseller. The window is a term of the seller's own sale, and a desk cannot refund an order it has no record of.
A request made after the window has closed. The date on your own confirmation email is the date the clock started, which is why filing that email is worth the five seconds it takes.
Return postage, and any customs or import charge levied on delivery. Both are the buyer's cost, and both are worth weighing before ordering six bottles to an address outside the United States.
Damage in transit, which is handled separately and better. Photograph the parcel before opening anything and ring the order desk: a damaged consignment is replaced rather than refunded, and it does not use up the window.
Why the Jelly Force window is counted from purchase
Because it is the shorter of the two dates, and printing the shorter one is the only version a buyer can never be caught out by.
Every order has a purchase date and a delivery date, and purchase always comes first. A window counted from delivery sounds more generous and is harder to establish: it depends on a carrier's records rather than on your own email. A window counted from purchase closes on a date you can work out yourself, today, without asking anybody.
It also happens to line up with the honest test. 60 days lands just past the eight-week mark the maca trials measured their change from (Gonzales 2002), which means a buyer who opens the bottle the week it arrives can reach a fair verdict with time still on the clock.
Five things that slow a Jelly Force refund down
| What happens | Why it delays things | What to do instead |
|---|---|---|
| A parcel posted without calling first | Nobody is expecting it, so it arrives unmatched to an order | Ring the desk before posting. It takes two minutes |
| No paperwork inside the box | An anonymous parcel of bottles cannot be tied to a buyer | Enclose full name, email address and order ID on a sheet of paper |
| Untracked postage | A parcel that cannot be traced cannot be shown to have arrived | Use a tracked service and keep the number until the credit lands |
| Waiting for the card to show it before calling | A card issuer can take ten days after the seller has already credited | Allow both timings, then ring with the tracking number |
| Using the website mailbox | It has no access to the order system at all | +1 (302) 200-3480, every time |
What a Jelly Force refund does not require you to do
Worth saying, because people hesitate over things that are not asked of them.
You do not have to give a reason. A change of mind is a reason and nobody on the call will press for a better one. You do not have to have finished the bottles, and you do not have to have taken any of them. You do not have to return unopened packaging, the outer box or a leaflet.
You do not have to pay a restocking fee, because there is not one. And you do not have to argue: the window is a published term of the sale, and a request inside it is administration rather than a negotiation.
The one thing the process genuinely needs is the order ID, which is why it is mentioned on every page of this website that touches the subject.
Partial returns and multi-bottle Jelly Force orders
A six-bottle order returned after two bottles is the commonest partial case, and it is straightforward: ring the desk, say what is coming back, and post it. The refund covers the order as charged, and the desk will say on the call what that means for a bundled price.
Two practical notes. Post the whole return in one parcel rather than sending bottles as you finish them, because each parcel is a separate thing to trace and only the last one closes the case. And do not decant: bottles are matched by their own lot codes and labels, and loose gummies in a bag cannot be matched to anything.
A replacement for a damaged bottle is a different process entirely and does not touch the window. Photograph the parcel, ring the desk, and the replacement is handled as a delivery problem rather than as a refund.
Ring +1 (302) 200-3480 inside 60 days of the date you paid, quote the order ID, post the bottles to 345 Hudson Street, Floor 16, New York, NY 10014, USA with tracking and a sheet of paper carrying your name, email and order ID, then allow three to five business days for the credit and five to ten more for your bank to show it. Nothing else is required, and no reason needs to be given.
Sources behind this Jelly Force page
Every source below was pulled from PubMed by identifier and checked against the retraction index before it was printed here.
- Gonzales GF, Cordova A, Vega K, et al. Effect of Lepidium meyenii (MACA) on sexual desire and its absent relationship with serum testosterone levels in adult healthy men. Andrologia. 2002;34(6):367-72. PMID 12472620. https://pubmed.ncbi.nlm.nih.gov/12472620/
Order Jelly Force with the refund terms in front of you
Sixty days from the date you pay, opened bottles included, on every tier of the ladder.
Two, three or six bottles · price at the seller’s checkout · 60-day money-back guarantee
Order Jelly Force On The Official Website30 gummies a bottle · lot JEL-26/JE-1619 · ships from the U.S.
