Jelly Force Official Website › Contact
ContactContact Jelleyforce: Two Desks, And Which One To Use
Tracking, changes and refunds go to the order desk by telephone.
Pages, typos, privacy and press go to the website mailbox. The split matters because the website mailbox has no access to the order system at all: an email about a refund sent there is a refund nobody has started.
Everything on this page is a real route, answered by a person, during the hours printed beside it.
The two Jelly Force desks, side by side
| Order support | Website desk | |
|---|---|---|
| Use it for | Tracking, address changes, refunds, damaged parcels | Corrections to these pages, typos, privacy requests, press |
| How | +1 (302) 200-3480 contact@jellyforce.online | contact@jelleyforce.com |
| Hours | As published by the order desk | Mon–Fri 9:00am–5:00pm ET |
| Can it see your order? | Yes | No |
| Have ready | The order ID | The page and the line |
Write to the Jelly Force desks
Ask the order desk
Use this for anything with an order ID attached. A refund is faster by telephone, and this form exists for the questions that are not urgent.
Write to the website desk
Corrections, typos, privacy requests and press. This mailbox cannot see orders, so anything with an order ID belongs in the form beside this one.
The Jelly Force desk addresses
Office
40 Wall Street, Suite 1708, New York, NY 10005, USA
An office rather than a shop. There is no counter service and no collection point.
Returns
345 Hudson Street, Floor 16, New York, NY 10014, USA
Ring the order desk first, then post with tracking. Put your name, email and order ID in the box.
Batch on this run
Lot JEL-26/JE-1619
Certificate reference JEL-1619-26-JE
Quote the lot when reporting anything about a bottle.
What the Jelly Force website desk cannot do
Four things, and each one is a call people make that ends in a redirection.
It cannot see an order, a payment or a tracking number, so it cannot answer where is my parcel. It cannot start, stop or chase a refund. It cannot change a delivery address. And it cannot give individual advice about whether this product suits somebody's medication, because that is a question for whoever prescribed the medication.
What it can do is fix this website. A wrong figure, a broken link, a misattributed citation or a sentence that reads as a claim the label does not support: all four are worth an email, and all four get corrected on the page with the review date moved forward.
What happens after you ring the Jelly Force order desk
The order is found
By order ID first, by email address second. Having the ID ready turns a five-minute call into a two-minute one, and it is in the confirmation email under whatever subject line the checkout used.
The reason is recorded
Refund, tracking, address change or damage. Nobody is asked to justify a change of mind, and a refund does not require a reason to be given.
You are told what happens next
For a refund that means the return address, 345 Hudson Street, Floor 16, New York, NY 10014, USA, and the two timings: three to five business days for the credit once the parcel lands, then five to ten for a card issuer to display it.
Reporting a problem with a Jelly Force bottle
Three kinds of problem, and each has a different first step.
A physical problem, meaning a broken seal, a short count, fused gummies or a damaged box, starts with a photograph taken before anything is opened. Then the order desk. The photograph is what makes a carrier claim or a replacement straightforward.
A label problem, meaning a front label that differs from the one described on this website or a missing lot code on the base, starts with the order desk and the lot number. A bottle that does not match is a bottle worth questioning whatever the explanation turns out to be, and the batch page has the checklist.
A bodily reaction starts by stopping the gummy and keeping the bottle. Ring +1 (302) 200-3480 with the lot number so the batch is on record, and seek medical advice for anything that is not settling. The side effects page names the specific signs worth acting on rather than waiting out.
What happens to what you send this Jelly Force desk
Both forms on this page collect a name, an email address and whatever you write in the message box. The order form also takes an order ID, which is the only way an order can be found.
That information is used to answer you and for nothing else. It is not sold, it is not used to build an advertising profile, and it is not passed to a third party except where answering you requires it, which in practice means passing a refund or a delivery query to the seller who holds the order.
Nothing on this website takes a card number. Payment happens on the seller's own checkout, and jelleyforce.com neither sees nor stores card details at any point. The privacy policy sets the rest out formally, including how to ask for a copy of what is held or for it to be deleted.
Press, corrections and anything about this Jelly Force website itself
All three go to contact@jelleyforce.com, answered Mon–Fri 9:00am–5:00pm ET.
A correction is the most useful email this desk receives. The pages here carry figures read off a label and off published papers, and both are things a careful reader can check. If a number is wrong, a link is broken or a sentence reads as a claim the label does not support, saying so gets it changed on the page and moves the review date forward.
Press enquiries get the same mailbox and a plain answer: this is a retail desk, it is not the manufacturer, and it will not provide a quotation about efficacy because it is not in a position to give one. What it can describe is the method these pages are written to, which is published on the about page in full.
What this Jelly Force desk will never ask you for
A short list, because the category attracts people who imitate desks like this one.
Nobody here will ask for a full card number, a card security code, a bank login or a password. Payment happens once, on the seller's own checkout, and nothing about an order afterwards requires those details again. A refund needs an order ID and a posted parcel, not a card number read out over the telephone.
Nobody here will ask you to pay a fee to release a refund, to buy a further tier to qualify for one, or to send bottles to an address other than 345 Hudson Street, Floor 16, New York, NY 10014, USA.
If a message claiming to be from this desk asks for any of that, it is not from this desk. Ring +1 (302) 200-3480 directly, using the number on this page rather than the number in the message, and say what you received.
Contacting the Jelly Force desks: quick answers
Which desk handles a refund?
The order desk, on +1 (302) 200-3480. A refund is a phone process. The website mailbox cannot see orders and cannot start one.
What should I have ready before calling?
The order ID from the confirmation email, the email address the order was placed under, and the bottles if it is a refund.
How quickly is the website mailbox answered?
Mon–Fri 9:00am–5:00pm ET. It handles pages, typos, privacy and press, and it is not an order channel.
Where do returns go?
345 Hudson Street, Floor 16, New York, NY 10014, USA. Ring the order desk first, then post with tracking and your name, email and order ID in the box.
Can I visit the office?
40 Wall Street, Suite 1708, New York, NY 10005, USA is an office rather than a shop, and there is no counter service. Orders and returns are handled by phone and by post.
Order Jelly Force from a desk you can ring
A phone number, an office, a returns address and a sixty-day window counted from the day you pay.
Two, three or six bottles · price at the seller’s checkout · 60-day money-back guarantee
Order Jelly Force On The Official Website30 gummies a bottle · lot JEL-26/JE-1619 · ships from the U.S.
